1. Introduction
EngagePro.ai ("EngagePro", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website engagepro.ai or use our SaaS platform (collectively, the "Service"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Service.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
- Account registration: When you create an account, we collect your name, organisation name, work email address, and a hashed password.
- Contact forms: When you submit a contact or enquiry form, we collect your name, email address, company name, and the content of your message.
- Subscription and billing: When you subscribe, billing details are processed by our payment processor (Paymob). EngagePro does not store full card numbers or sensitive payment data.
- Support communications: Any information you provide when contacting our support team.
2.2 Information Collected Automatically
- Usage data: Pages visited, features used, timestamps, and error logs to help us improve the Service.
- Device and browser information: Browser type, operating system, and IP address for security and fraud prevention.
- Session data: Session identifiers stored in cookies to keep you logged in securely.
2.3 Your Business Data
EngagePro is designed to operate within your own infrastructure. When you connect your data sources to EngagePro, your business data is accessed within your environment. We do not copy, store, or transmit your proprietary business data to our servers unless you have explicitly configured an integration that requires it, in which case such transfers are covered by your service agreement.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and organisation profile.
- Provide, operate, and improve the Service.
- Process subscription payments and send billing-related communications.
- Respond to your enquiries and provide customer support.
- Send administrative notices, product updates, and security alerts.
- Detect, prevent, and address fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms of Service.
- With your consent, send marketing communications about features and offers (you may opt out at any time).
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and the United Kingdom, we process your personal data on the following legal bases:
- Contract performance: Processing necessary to provide the Service you signed up for.
- Legitimate interests: Security monitoring, fraud prevention, and product improvement.
- Legal obligation: Compliance with applicable laws and regulations.
- Consent: For marketing communications and any processing not covered by the above.
5. How We Share Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
- Service providers: Trusted third-party vendors (e.g., payment processors, cloud hosting providers, email delivery services) who process data on our behalf under strict data processing agreements.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections.
- Legal requirements: When required by law, court order, or governmental authority, or to protect the rights, safety, and security of EngagePro, its users, or the public.
- With your consent: Any other sharing we will disclose to you and obtain your explicit consent before proceeding.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal, tax, or audit purposes. Aggregated and anonymised data that cannot identify you individually may be retained indefinitely.
7. Data Security
We implement industry-standard technical and organisational safeguards to protect your information, including:
- Encryption of data in transit (TLS/HTTPS) and at rest where applicable.
- Access controls and authentication requirements for all systems holding personal data.
- Regular security reviews and vulnerability assessments.
- Audit logging of access to sensitive systems.
Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly of any confirmed data breach affecting your personal information, as required by applicable law.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at privacy@engagepro.ai. We will respond within 30 days.
9. Cookies
We use cookies and similar technologies to:
- Maintain your login session (strictly necessary cookies).
- Remember your preferences.
- Analyse usage patterns to improve the Service (analytics cookies).
You can control cookie settings through your browser. Disabling strictly necessary cookies may prevent you from logging in or using certain features of the Service.
10. Third-Party Services
The Service may contain links to third-party websites or integrate with third-party platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing any personal information with them.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. Where such transfers occur, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your personal data.
12. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by sending you an email notification. The date at the top of this page indicates when the policy was last updated. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: privacy@engagepro.ai
- Company: EngagePro.ai (operated by Encreez)